01 / The problem
Families arriving at supervised visitation are usually under a court deadline, and unclear pricing or vague intake turns an already hard moment into a phone-tag problem.
02 / What OOG did
Pricing is published, intake is structured to capture what the provider actually needs, and scheduling is part of the same path instead of a follow-up call.
03 / Where it landed
A calm, legible service front door that reduces friction at the worst possible time to have friction.